As you are aware the purchase of our new holiday home in Orlando is progressing well and Malcolm and I wanted to pass on to you our thanks for the support that we have received from your Company and in particular from Arlene.
Our relationship with Arlene began several months ago when she responded to our request for information about local properties. Over the next few months she supported us by sending numerous emails backed up by the occasional confirmatory phone call informing us of a host of local opportunities – but at no time did we feel pressured or rushed and at no time did we ever feel that that Arlene was only looking for a sale, and so by the time that it came for us to visit we were both looking forward to meeting ‘our friend’ Arlene.
As you know we came over to visit a few weeks ago and Arlene held our hand throughout the whole process giving us sound advice, questioning contractors and ‘sellers’ on our behalf and generally looking after our best interests.
At this stage it looks as though our purchase will go through without too many difficulties and if it does it will be due in no small measure to the efforts that Arlene has put in or our behalf. Arlene has proved to be a fine ambassador for your Company and a credit to your profession, and we can pay her no higher compliment than that we consider her to be our friend and we look forward to that friendship continuing for a long time.
We realise that Arlene does not work in isolation and that she is supported by a fine team at JC Penny, so this note is also offered as thanks for the support provided by all at your Company and as confirmation that we will not hesitate to highly recommend your Company in the future
Mandy and Malcolm Smith